Frequently asked questions
Q. How to make first check?
A.
Q. How to register to the XRAY platform?
A. To get access go to registration page and fill out the registration form. After reviewing company details, account will be activated by **administrator**.
Q. Where to check subscription plans and how to change them?
A. All information on subscription plans is in the Set up your subscription section. For more questions contact our Business Team.
Q. What type of checks I can run through the XRAY platform?
A. With over 400 data sources (governments, banks, business registers, biometrics, etc.) in all 170+ countries of the World, customers are verified for identity status, real-time biometrics and facial recognition, PEP, sanctions and watchlists name detection, reputation, and other relevant factors for particular industries and compliance. There are three different types of checks, Person, Business, and Bundled that XRAY does. For more details see the Supported Checks page.
Q. Bundled checks benefits and advantages?
A. Bundled checks are a combination of different single checks. This allows the screening process to go deeper as more data sources are covered. For more information, please visit Bundled Checks page, or contact us.
Q. How to change available checks?
A. You can review available checks under the Settings > Available Checks option in the application. Available checks are related to subscription plan configuration. If you want different checks available, change the subscription plan. For more information, visit the Set up your subscription page or contact our Business Team.
Q. How to test XRAY?
A. Please visit Session details section.
Q. Where I can find more explanations about session status and results?
A. For more information about the session lifecycle and reviewing the results, please visit the Session lifecycle, and Review check results pages. Need more info? Contact our Business Team.
Q. Do you have support and where can I find contact details?
A. The Support team is ready for all the questions. Just fill out the contact form and we will be back to you. You can send us an e-mail to info@tangoaml.com, or call +46-(0)10-26 400 40.
Q. Where can I find XRAY API documentation for developers?
A. On the For Developers page find more information on API. For additional details, please feel free to contact us at any time.